In-stock orders usually ship within 1–5 business days after payment (holidays excluded). Cross-border trunk transit is about 7–25 business days for reference; checkout estimates are not guarantees. Pre-order, custom, or product-page lead times apply when stated. See Shipping Guide.
长安汉服
常问问题
查找订单、配送、退换、支付与账户问题的自助指南。也可搜索关键词，或从下方主题快速进入。
热门 FAQ 主题
批发身份与信用说明
VIP 等级、批发信用额度、定金与汇率换算说明
帮我付是什么
如何请人付款、订单归属与出链方式
帮我付隐私与地址
店面不展示收货地址；账单地址说明
代付人如何付款
打开链接、选物流与支付、不能用优惠
分享给朋友（帮选规格）
与帮我付不同：朋友自己结账下单
配送と配達
配送時間、送料、配送エリア
返品と交換
返品条件、手続き、返金進捗。
支払いと請求書
支払いメソッド,請求,と請求書生成。
注文の問題
Order Placement, Modification, Cancellation, and Order状態
アカウント&セキュリティ
ログイン、パスワードと個人情報
カスタマーサービスにお問い合わせください
スマホ,メール,とオンラインサポート
よくある質問
Sign in and open My Orders to see the carrier and tracking events. If there is no update for a long time (excluding holidays), contact support with your order number.
We do not offer free shipping. Shipping charges are shown at checkout.
We support the online payment methods enabled for this storefront (for example PayPal). Exact options appear at checkout and in the Payment Guide.
If you encounter quality issues, wrong/missing items, or shipping damage, you may request help with your order details and clear evidence. After dispatch, returns for personal reasons are usually difficult to arrange. Unlike no-reason returns on some platforms, our after-sales focus is product quality and shipping accuracy. See the Returns Policy.
After returned items pass inspection, refunds usually take 3–15 business days via the original payment method. See the Refund Policy for full rules.
Unshipped orders may be cancelled or updated from My Orders, or with support help. Shipped orders cannot be cancelled directly; use the returns policy after delivery.
We process personal data only as needed to provide transactions and services. See the Privacy Policy and Cookie Policy. Manage some preferences in account settings.