Returns policy

1. Eligibility

1.1 International returns: Check the size and style before ordering. Trying on an item for normal inspection is different from wearing it in use. International return shipping can be costly, but this does not automatically exclude applicable statutory withdrawal rights or remedies for faulty goods.

1.2 Eligible returns/exchanges: quality issues (clear workmanship defects, stains, damage not caused by the buyer, clear mismatch with the description), wrong or missing items, or shipping damage. Keep the goods and proof and report promptly; after we confirm seller or carrier responsibility, we prioritize reshipment, exchange, or refund.

1.3 Personalised goods: Making an item to order or by hand, or selecting a standard size or colour, does not by itself qualify for a personalised-goods exception. Only goods actually made to personal measurements, an exclusive design or similar requirements and meeting local legal conditions may be exempt from withdrawal rights. Sale or clearance pricing does not automatically exclude statutory rights. Remedies for faulty or misdescribed goods remain available.

1.4 EU and UK consumers: For ordinary goods covered by withdrawal rights, you can generally notify us within 14 days of receipt that you wish to withdraw, without giving a reason, and return the goods within 14 days of that notice. Any statutory exception for genuinely personalised goods is assessed separately. For other regions, applicable local rights and the terms agreed when ordering apply.

Wholesale notes

For wholesale/bulk orders, in addition to the quality and carrier-responsibility rules above: normal in-range wear (e.g. ironable wrinkles, minor threads, batch color variance within agreed tolerance) is usually not a return reason; confirmed quality issues can still be handled with per-piece/batch evidence by responsibility scope—generally not as whole-order no-reason returns.

View wholesale FAQ

2. Situations where returns are usually difficult to arrange

• Requests based solely on a change of mind or an unsuitable standard size or colour may not be accepted after the applicable statutory or agreed return period. This restriction does not apply during a statutory withdrawal period;
• Beyond the agreed or statutory return window with no quality, wrong-item, or shipping-damage issue;
• Handling beyond what is necessary to establish the nature, characteristics and size of the goods may reduce their value. Normal inspection or trying on, or a missing tag, does not automatically remove statutory withdrawal rights. Any deduction must be justified and lawful;
• Wholesale orders: normal in-range wear (recoverable wrinkles, minor threads, color variance within agreed tolerance, etc.);
• The item was not purchased from this store, accessories or gifts are missing, or insufficient proof prevents us from verifying the order;
• Digital goods, electronic redemption codes or services that have already been provided, where there is no quality issue.

3. How to request a return or exchange

3.1 Submitting a request: Use My Orders or contact customer service to request a return, exchange or refund. Photos or videos can help us assess a quality problem. To exercise statutory withdrawal rights, a clear statement that you wish to withdraw is sufficient; you do not need to give a reason or obtain prior approval.

3.2 Review: We complete the initial review within 1–3 business days. Once approved, the system or our support team will provide the return address, shipping requirements and instructions.

3.3 Send the item back: Use a trackable service, pack the goods securely and keep the shipping receipt. We recommend including your order number and contact details inside the parcel.

3.4 Receipt and inspection: After receiving your return, we complete the quality and item checks within 1–2 business days.

3.5 Completion: Approved returns are refunded and approved exchanges are dispatched. You can follow progress in your order's after-sales details.

4. Return shipping costs

4.1 For returns due to quality issues, wrong/missing items, or shipping damage confirmed as seller or carrier responsibility: reasonable standard international return freight to our China warehouse is handled by responsibility (reimbursed, waived, or as confirmed in writing by support); express/insurance extras excluded.

4.2 Buyer pays return shipping to China: International buyers arrange and pay return freight to our China warehouse. Direct return shipping for non-quality reasons is borne by the buyer when disclosed before ordering and permitted by law. Confirm the return address and a reasonable shipping method first; we do not limit your statutory rights through undisclosed fees or arbitrary tax deductions.

4.3 Cash-on-delivery returns: Packages sent COD to our warehouse without prior consent may not be accepted; related costs are borne by the sender.

4.4 Returns caused by address or delivery issues, long unclaimed parcels, or cross-border return export formalities / non-refundable original import taxes—except quality issues we agree in writing to cover—are usually handled by the buyer.

5. Refund amounts and timing

5.1 For a full-order return under EU or UK statutory withdrawal rights, the refund includes the price paid for the goods and original standard delivery charges. The extra cost of express delivery you selected need not be refunded. We do not arbitrarily deduct the original free-shipping discount. Reasonable costs of returning or exchanging faulty goods are handled according to responsibility and applicable law.

5.2 Coupons, spending discounts, points and gifts: Whether used benefits are restored depends on the offer's terms. If a gift has been used or damaged, an additional payment may be required or its value may be deducted from the refund.

5.3 Where EU or UK statutory withdrawal rights apply, we refund within 14 days of receiving your withdrawal notice. Where legally permitted, we may withhold the refund until we receive the returned goods or proof of return, whichever is earlier. Refunds normally use the original payment method; your payment provider may require additional processing time. Other cases follow the applicable legal deadline and agreed resolution.

6. Exchange rules

6.1 Exchanges are available for a different size or color of the same style when stock is available. If the same style is unavailable, you may choose a return and refund or agree on another solution with us.

6.2 Items sent back for exchange must meet the same requirements as returns. Once the replacement is dispatched, the Shipping Information rules for tracking and receipt apply.

6.3 Change-of-mind returns or exchanges for genuinely personalised goods depend on the actual production method and local law. Claims for defects, misdescription or other statutory remedies remain available; we do not reject them solely because an item is labelled custom-made or handmade.

7. Sizing and trying on Hanfu

• Asian / China-standard sizes run small; before ordering, compare the product size chart with your bust/waist/hip measurements and height/weight. If you are between sizes, ask customer service or consider sizing up.
• Try items on in a clean environment, avoiding makeup stains, perfume and smoke odors. Keep the tags and original packaging.
• Hanfu silhouette, collar width, sleeve shape, and similar look-and-feel vary widely by personal taste; non-quality returns or exchanges are usually hard to arrange—please rely on detail-page photos and measurements before ordering.

8. Questions and disputes

If you disagree with a review outcome, submit additional information through Contact Support in the Help Center or the Contact Us page. We will review it within a reasonable timeframe. For fuller refund terms, please also see the Refund Policy page.