Before ordering, please confirm: parcels ship from mainland China to reachable, clearable overseas addresses. Carrier options, estimated timing, and fees follow checkout; ETA dates are estimates, not fixed delivery promises.
1 / Delivery coverage
1.1 Origin is a mainland China warehouse. We ship to overseas/cross-border addresses available at checkout. Remote islands, conflict/sanctioned areas, or carrier-refused addresses may be unavailable or surchargeable.
1.2 Cross-border shipping is subject to export filing, import customs, quarantine, and destination law. Recipients must timely provide ID/tax IDs for clearance. We do not handle personal destination clearance unless agreed in writing.
2 / Delivery timing
2.1 Production or order preparation and international transit are separate stages. Dispatch arrangements may differ for in-stock, preorder and personalised items. Check the estimated dispatch time for your item before ordering. If no timeframe is shown, contact us first; transit time does not represent the total wait from placing your order.
2.2 International transit starts when the parcel is handed to the carrier. Estimates depend on the destination, shipping method and customs clearance. A general timeframe does not replace the dispatch arrangements for your order. An estimated arrival date is distinct from an agreed delivery deadline and does not affect your legal rights if there is a delay.
2.3 If we cannot dispatch within the promised time, we will explain the reason and provide a revised estimate, with the option to agree to wait or cancel for a refund as required by applicable rules. Customs, peak-season or carrier delays do not automatically release us from our delivery obligations. Contact us for updates or to request cancellation and a refund where you are entitled to do so.
2.4 After shipment you can view the tracking number in the order (when the carrier provides one). International line-haul may show no updates for several days—this is common and usually does not by itself mean the parcel is lost.
Shipping charges
3.1 Shipping charges are calculated by destination, weight/volume, and international shipping service. The final amount and currency conversion are shown at checkout.
3.2 We do not offer free shipping. Shipping charges are shown at checkout.
4 / Receipt and exceptions
4.1 Check outer packaging on delivery. For damage, shortage, or wrong items, contact support ASAP (ideally within 48 hours), keep packaging, waybill, and photos for carrier claims; late reports may block carrier handling.
4.2 Costs from wrong address, missing tax ID, refusal, no one to receive, or overdue pickup—including return, storage, destruction, or redelivery—are borne by the buyer. Paid goods may be refunded or reshipped after verification (fees may be deducted).
4.3 Quality issues follow the Returns Policy and mandatory law. Carrier claim windows do not reduce your quality rights, but who pays for returning goods to China still follows this page and the Returns Policy.
5 / Customs and duties
5.1 Whether we ship to your country/region, lanes, and fees follow checkout. Checkout may show “shipping excludes duties and taxes” or estimated tax notices.
5.2 Duties, VAT, and other import taxes: unless checkout expressly says the seller pays, the recipient pays per destination customs (including collect). We do not guarantee final customs amounts; estimates are indicative only.
5.3 If incomplete documents, unpaid duties, overdue clearance, recipient abandonment, or import bans cause return, destruction, or hold, related costs (return freight, storage, destruction, fines, etc.) are borne by the buyer; goods payment may be refunded or reshipped after deducting costs.
5.4 The seller is not liable for extra compensation due to clearance delay, tax disputes, or destination policy changes, except where mandatory law requires otherwise.
6 / Policy updates
6.1 We may update this policy for business or legal reasons; the latest version on this page prevails.
7 / Contact us
7.1 For shipping questions, submit the order number and issue via Contact Us or Help Center.